Privacy Policy


TrackTool™ – Privacy

Thanks for using TrackTool™! This is the place where we describe how we collect, use, and handle your personal data when you use our websites, software, and services ("Services").

What & Why

We collect and use the following information to provide, improve, protect, and promote our Services.

Account information:

We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account and upgrade to a paid plan.

Your Materials:

Our Services are designed as a simple and personalized way for you to store your information, files, documents, comments and messages, and anything else ("Your Materials"). To make that possible, we store and process Your Stuff as well any information related to it. This related information includes your profile information

Usage Information:

We collect information related to how you use the Services, including actions you take in your account (like editing, viewing, creating, and moving files or folders). We use this information to provide, improve, and promote our Services, and protect TrackTool™ users

Device Information:

We may, at times, also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.

Cookies and other Technologies:

TrackTool™ uses cookies and similar technologies, such as pixels, to provide, improve, protect, and promote our services. For the purposes of this policy, we will refer to all of these technologies as “cookies.” For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We may also use third-party service providers that set cookies and similar technologies to promote TrackTool services.


We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you don’t want to receive a particular type of marketing material from us, click the 'unsubscribe' link in the corresponding emails.

We sometimes contact people who don’t have a TrackTool™ account. If you receive an email and no longer wish to be contacted by TrackTool™, you can unsubscribe and remove yourself from our contact list via the message itself.

Bases for Processing your Data:

We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.

With Whom

We may share information as discussed below, but we won't sell it to advertisers or other third parties.

Others Working for and with TrackTool™:

TrackTool™ uses certain trusted third parties (for example, providers of customer support and IT services) for the business purposes of helping us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions.

The Law:

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to:
(a) comply with any applicable law, regulation, legal process, or appropriate government request;
(b) protect any person from death or serious bodily injury;
(c) prevent fraud or abuse of TrackTool™ or our users;
(d) protect TrackTool's™ rights, property, safety, or interest; or
(e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we take seriously. We believe that your data should receive the same legal protections regardless of whether it's stored on our Services or on your home computer's hard drive. We'll:

  • Be transparent
  • Fight blanket requests
  • Protect all users, and
  • Provide trusted services.

How User Controls:

You have the ability to go into your account and amend or delete your information at any time.


When you sign up for an account with us, we'll retain information you store on our Services for as long as your account exists or as long as we need it to provide you the Services. If you ask us to cancel, we will delete your account, if you put your account on hold, we will keep your information for 60 days. But please note:
(1) there might be some latency in deleting this information from our servers and back-up storage; and
(2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.


Around the world. To provide you with the Services, we may store, process, and transmit data in the United States and locations around the world—including those outside your country. Data may also be stored locally on the devices you use to access the Services.

JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield compliance—free of charge to you. We ask that you first submit any such complaints directly to us via If you aren't satisfied with our response, please contact JAMS at In the event your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles.

Your Control and Access of Your Data

You have control over your personal data and how it's collected, used, and shared. For example, you can:

  • Delete Your Stuff in your TrackTool™ account.
  • Change or correct personal data. You can manage your account and the content contained in it, as well as edit as much of your personal data as you deem necessary.
  • Access and take your data elsewhere. You can access your personal data from your TrackTool account, and you can download a copy of Your Materials.
  • Object to the processing of your personal data. Depending on the processing activity, you can request that we stop or limit processing of your personal data.


If we're involved in a reorganization, merger, acquisition, or sale of our assets, your data may be transferred as part of that deal. We'll notify you by the email that you signed up with.

We may revise this Privacy Policy from time to time and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.


Have questions or concerns about TrackTool™, our Services, and privacy? Contact our Data Protection Officer at If they can't answer your question, you have the right to contact your local data protection supervisory authority.